Privacy Policy

At Antidote Street Ltd, we are 100% committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy sets out how we, Antidote Street, collect, store and use information about you when you use our website, Antidotestreet.com and where we otherwise obtain or collection information about you. If you have any questions about how we protect your privacy, drop us a line at [email protected].

This Privacy Policy is effective from 1st May 2018 and explains the following:

  • What information we collect
  • How we use your information
  • Sharing your information
  • Marketing messages
  • How we keep your information safe 
  • Changes to how we protect your privacy
  • Cookies
  • How to contact us

 

What Information We Collect?

Antidote Street Ltd may collect and use the following kinds of personal information:

  • Information about your use of this website
  • Information that you provide using for the purpose of registering with the website
  • Information about transactions carried out over this website
  • Information that you provide for the purpose of subscribing to the website services

 

How We May Use Your Information

We collect all this data for different purposes. Antidote Street Ltd may use your personal information to:

  • Send the products and/or services you purchase
  • Send you service messages by email e.g. order updates
  • Sending you marketing communications such as:
    • Latest products & services
    • Latest promotional deals e.g. sale
    • Educational content including how-tos, tips and tricks  
  • Showing you Antidotestreet.com adverts as you browse the web, so that you can see our latest products and deals
  • Finding out what you, and other customers like so that Antidote Street’s products and services are better personalised to you
  • To prevent and detect fraud against either you or Antidote Street (unfortunate by absolutely essential)  
  • To provide customer service, support and handle returns
  • Improve our website and set default options for you (e.g. language and currently). This is to give you the best possible experience
  • To enable you to log into Antidotestreet.com and purchase your antidotes (i.e. products and/or services)
  • To provide product recommendations
  • To run surveys, competitions and promotions
  • To carry out polls, surveys and research on how our site is being used, customer views, what we could improve

Where Antidote Street Ltd discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Antidote Street Ltd may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

 

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is essential in order to do that.

However, in order to continue to provide you with a seamless service, we sometimes share your data with our internal team or companies that are an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and Klarna where you choose to use their payment service
  • We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

 

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from Antidotestreet.com

You can stop receiving marketing messages from us at any time. You can do this:

  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting us on [email protected]

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Antidotestreet.com).

 

How We Keep Your Information Safe

Antidote Street Ltd uses appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary.

 

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data. If we make significant changes, we will make that clear on the Antidote Street website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Antidote Street website. 

 

Cookies

We use cookies on our website. For more information on cookies, please see our cookie notice.

 

How to contact us

Please do not hesitate to reach out to us anytime if you have any questions. You can easily reach us on [email protected] and we will be more than happy to help.